First Class Immigration Services is committed to ensuring the personal information we collect either through this website or directly from clients is safeguarded.

1. Information collected

First Class Immigration Services collects personal information from prospective clients, clients, applicants and family members of applicants as well as other individuals or organisations who interact with us. The type of information we collect, and hold is dependent on the type of services that you request and may include (but not be limited to):

Name, date of birth, address, mobile and telephone number and email address.
Education history, occupation, professional memberships and employment records.
Nationality, passport details, travel history and visa information.
Credit Card and/or bank account details.
Health information, criminal record, relationship information and character references; and
Other personal information reasonably required to provide services.

2. Collection and use of personal information

First Class Immigration Services collects information through a number of different methods including (but not limited to): online enquiries; directly from you through telephone, in person, by email or in a form; or from other third-party sources as required to fulfil our duties to you as a service provider.

Personal information will be used for the purposes for which the information was collected. First Class Immigration Services will use your personal information to provide you with offers relating to our products and services, to improve and develop our products and services and to train our staff.

3. Disclosure of personal information

First Class Immigration Services may disclose personal information to third parties for the purposes of providing our products and services to you.

Personal identifiable information on individual clients will not be sold or otherwise transferred to unaffiliated third parties without your consent, unless required to do so either by law or the execution of our agreement as your representative to the Government.

4. Access to and correction of personal information

Upon request, First Class Immigration Services will use reasonable efforts to allow clients to update/correct personal information previously provided.

You may request details of the personal information that we hold about you, in accordance with the Privacy Act 1988 (Cth). We will provide you with information that we hold about you, in accordance with the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of providing copies of your records.

5. Storage and security of information

First Class Immigration Services will maintain all documents securely and in a way that will ensure confidentiality, in accordance with the Code of Conduct for registered migration agents and the Privacy Act 1988 (Cth).

First Class Immigration Services stores personal information in a combination of computer storage facilities, which may include secure ‘cloud based’ facilities, paper-based files and other records. We will take all reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

6. Unsubscribe

First Class Immigration Services provides people with the option to opt-out of receiving marketing communications by:

o Contacting us at: enquiry@fcimmigration.com.au

7. Privacy complaints

If you would like to lodge a complaint regarding how your personal information was collected or handled please contact our Privacy Officer at: enquiry@fcimmigration.com.au

8. Changes to this policy

First Class Immigration Services may amend this Privacy Policy from time to time and will post the most current version on our website. You may also obtain a copy from our Privacy Officer.